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Terms & Conditions

Portull Training Services standard terms and conditions for supply of training services

During the continuance of the Agreement into which this document is incorporated (the 'Agreement'), Portull shall supply and the Purchaser shall purchase subject to these Portull Training Supply Terms.

1. Portull Supplies, Specifications and related Prices

The Services, the Specifications, and the related Prices are set out in the Agreement

2. Orders

2.1. No terms or conditions endorsed on a Purchaser's order, specification, or similar document will form part of the contract between the parties. By placing an order, the Purchaser acknowledges the applicability of the Portull Training Supply Terms.

2.2. Portull and the Purchaser shall agree times and places for the delivery of Services.

2.3. Failure to notify of any delay shall not on its own entitle the Purchaser to terminate the contract or withhold payment against Portull's invoice. Unless otherwise agreed in writing with Portull, the Purchaser shall not be entitled to cancel any order for Services once the first performance of the Services has been performed by Portull.

2.4. Purchasers may be asked to make payment in advance for Services against Portull’s pro-forma invoice or provide a suitable credit reference or such other proof of creditworthiness as Portull may require at its sole discretion before supply.

3. Eligibility for and Outcome of Training Courses

3.1. It is the Purchaser's responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. Portull welcomes students with disabilities but it remains their employer's responsibility to ensure that they are appropriately supported in their workplace. Portull should be provided in advance (and for setting up purposes) notification of any assistance that a student is likely to need during the running of a course.

3.2. The Purchaser acknowledges that if a Student arrives late for a course or is absent from any session, Portull reserves the right to refuse to accept the Student for training, if it decides in its sole discretion that the student will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.

4. Terms of Payment

Please note, any dates given for your training can only be held for a maximum 48 hours. 

Company Bookings

Unless subject to separate agreed arrangements, the Purchaser shall pay Portull within 14 days of the invoice due date. If the Purchaser fails to make payment within 14 days of the due date, Portull shall be entitled to charge the Purchaser interest at the annual rate of 3% above the base rate of Barclays Bank plc. Unless otherwise agreed with Portull or required by law, the Purchaser shall not be entitled to make any set off in respect of amounts due to Portull. All course fees are subject to the current rate of VAT (valid exemptions only). If a course is booked within 24hours of the course start date, payment will be required upfront. If an invoice has been produced for your training and you cancel within 14 working days of your course start date, the full amount will remain payable, This still stands if you have not sent the booking form back to Portull. Once you have paid your invoice, the certifications will be sent to you electronically via email.

Incomplete Booking Forms

If Portull have requested the booking form to be completed and sent back to them by 11am, we will only allow 1 hour over this period (12pm) for you to send this back. We will attempt communication various times to ensure that the booking forms are completed and sent back. If you have not sent your completed booking form by this time, your training will be cancelled and the full invoice amount will remain payable. 

Private Bookings (Individuals)

For candidates who are paying for a course themselves, we require a £100 Non-refundable deposit upfront, the remaining balance will be required on the first day of training. For any courses below £100 we require payment in full upon booking your course. If you do not turn up for your training, your payment will be forfeited. Certifications will be emailed to you within 14 days of sucessfully completing your course. 

(Please refer to our 'Cancellation Policy' for further details). 

5. Confidentiality

Each party acknowledges and agrees that any and all information concerning the other's business or the terms of the Agreement including these Portull Supply Terms is confidential (hereinafter referred to as 'Confidential Information') and each party agrees that it shall not permit the duplication, use or disclosure of any such Confidential Information to any person (other than its own employee, agent or sub-contractor where the same requires such information for the performance of the Agreement) unless such duplication, use or disclosure is specifically authorised in writing by the other party, or is required by the operation of Law. Confidential Information does not include information, which at the time of disclosure is generally known by the public (other than by the unauthorised act of the disclosing party). The parties shall take all reasonable steps to ensure that their employees, agents and sub-contractors keep Confidential Information confidential.

6. Data Protection

6.1. Each party undertakes to comply at all times with the Data Protection Act 1998 (the 'DPA') to the extent it processes any personal data or sensitive personal data on behalf of the other. 'personal data' and 'sensitive personal data' shall have the meanings given in the DPA.

6.1.1. In particular, but without limitation, each party shall:

(a.) only carry out processing of such data in accordance with the other's instructions

(b.) only disclose it to or allow access to it by those of its employees (or agents or sub-contractors) who are familiar with data protection requirements and whose use of such data relates to their job or function

(c.) assist the other with all subject information requests received from data subjects.

6.1.2. For the avoidance of doubt, neither party (or its agents or sub-contractors) shall acquire any rights in any of the other’s personal data or sensitive personal data and shall only be entitled to process it in accordance with its contractual obligations. On termination of the contract each party (or its agents or sub-contractors) shall immediately cease to use the same and shall arrange for its safe return or destruction as shall be agreed with the other at the relevant time.

We will comply with data protection law, which states that the personal information we hold about delegate(s) must be:

  • Used lawfully, fairly and in a transparent way.
  • Accurate and kept up to date.
  • Kept only if necessary, for the purposes of accrediting bodies and safeguarding purposes.
  • Kept securely.

We will collect personal data via the booking form and course paperwork. This information will then be provided to the awarding organisation for certification/registration purposes (if applicable) for any BESPOKE courses, personal data will need to be stored securely for auditing purposes. All hard copy paperwork will be stored securely in a locked cabinet within a locked office facility. Electronic data for registration/certification purposes will be stored on Portull’s secured server which is Cyber Essential approved; For funding purposes, personal data will be collected via appropriate ESFA / Hull College forms and will be processed in accordance with the above. For further information, please contact us at

7. Intellectual Property

7.1. Each party confirms that it owns, or has all necessary rights in the use of, all intellectual property in relation to the Services and each acknowledges that such intellectual property shall remain the property of, or the rights in the use of shall remain with, the originating party, unless otherwise agreed in writing between the authorised representatives of Portull and the Purchaser.

7.2. Each party agrees to indemnify the other against any actions, costs, liabilities, losses, damages and expenses which the other may suffer or incur as a result of any claim by a third party in relation to ownership or use of any relevant intellectual property, provided by the other party.

8. Force Majeure

Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Agreement including, without limitation, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies.

9. Warranties

9.1. Portull warrants to provide Services with all the care and skill to be expected of a qualified and competent contractor experienced in undertaking services of the same kind as the Services.

9.2. If the Services performed are in breach of Clause 9.1, Portull will at its option make good the performance, re-perform the Service or refund the Purchaser the relevant Price, subject to availability and the performance being proved to be deficient to the reasonable satisfaction of Portull. These obligations will not apply where:

9.2.1. The part of the Service concerned was based on information supplied by or varied from the normal Service at the specific request of the Purchaser; or

9.2.2. The Purchaser failed to notify Portull of the defect within 14 days of the supply.

10. Consumer Protection (Distance Selling) Regulations 2000 ('the Regulations')

Where a contract with a consumer is concluded on a distance selling basis the Regulations (as amended from time to time) will apply and the Purchasing consumer will have a general right to cancel. In the case of services this will expire 14 days after booking (except for late bookings when it will expire on the date the services are commenced). Subject to the Regulations and to the foregoing, if a request is made to amend services or to cancel services, the following fees may be applied:

10.2. In the case of cancellation: (Excluding weekends and bank holidays)

(a) More than 4 weeks before commencement date: Full Refund

(b) Between 2-4 weeks before Commencement date: 50% of amount charged

(c) Less than 2 weeks before Commencement date: 100% of amount charged

In all cases, notice of cancellation must be confirmed in writing addressed to the contact details on the booking confirmation letter.

11. Liability

11.1. Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or for fraudulent misrepresentation; or in respect of the implied warranties contained in the Supply of Goods and Services Act 1982.

11.2. Subject to Clause 11.1 Portull will be under no liability to the Purchaser whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused.

11.3. Subject to Clauses 11.1 and 11.2, Portull's aggregate liability under this Agreement (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Services concerned.

12. Notices

Any demand notice or communication may be given by hand or sent by first class prepaid post or facsimile and shall be deemed to have been duly served if delivered by hand when left at the address of the other; if given or made by prepaid first class post, 48 hours after being posted (excluding Saturday, Sunday and public holidays); if given or made by facsimile, at the time of transmission, provided that a confirming copy is sent by first class prepaid post to the other party within 24 hours after transmission.

13. Freedom of Information

Where the Purchaser is a Public Authority as defined in the Freedom of Information Act 2000 ('the FOIA') it agrees to notify Portull immediately if it receives any FOIA request for information regarding Portull or its business, and it agrees to consult with Portull regarding the application of any exemptions under the FOIA in relation to such request. Portull agrees to cooperate with the Purchaser in relation to the FOIA.

14. Disputes

In the event of a dispute concerning the Services the parties shall use their reasonable endeavours to resolve it as soon as practicable. If they fail to do so within 14 days, the parties shall try to agree on and implement a method of dispute resolution. If they fail to agree such method within 14 days, the parties confirm that the dispute will then become subject to the exclusive jurisdiction of the English courts.

15. Consequences of Termination

The termination of this Agreement howsoever arising is without prejudice to the rights, duties and liabilities of either party accrued prior to termination. The clauses which expressly or impliedly have effect after termination will continue to be enforceable notwithstanding termination.

16. Contracts (Right of Third Parties) Act 1999

The parties to the contract incorporating these conditions do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.

17. Assignment

Neither party shall be entitled to assign or transfer any of its rights or obligations without the prior written agreement of the other (which shall not be unreasonably withheld or delayed).

18. Waiver

No failure or delay by a party to exercise any right, power or remedy will operate as a waiver of it nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy.

19. Invalidity/Severability

If any clause or part of this Agreement is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from this Agreement and will be ineffective without, as far as is possible, modifying any other clause or part of this Agreement and this will not affect any other provisions of this Agreement which will remain in full force and effect.

20. Variation

This Agreement may only be varied or amended in writing and signed by the parties specifically referring to this clause and stating that this Agreement is varied in the manner specified.

21. Entire Agreement

These terms and conditions, and the Agreement into which they are incorporated contain all the terms which the parties have agreed in relation to the subject matter of this Supply. Nothing in this Clause shall be taken to exclude liability for fraudulent misrepresentation.

22. No Partnership

Nothing in this Agreement or any arrangement contemplated by it shall constitute either party a partner of the other nor shall the execution, completion and implementation of this Agreement confer on any party any power to bind or impose any obligations to any third parties on the other party or to pledge the credit of the other party.

23. Compliance with Laws and Regulations

Each party shall observe and abide by and shall require its sub-contractors to observe and abide by all laws, regulations and by laws as may apply in relation to the matters contemplated by this Agreement.

24. Governing Law and Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of the Agreement or of any term of the Agreement will be governed by the law of England and Wales and subject to Clause 14, the courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with the Agreement.

25. Cancellation Policy

Please see Terms & Conditions - Section 4 Terms of Payment for further details.

If you have to cancel the course, the following charges will apply:

  • More than 14 working days’ notice prior to first day of course - No charge 
  • Less than 14  working days’ notice given prior to first day of course - 100% charge

1. One candidate can be substituted for another at any time prior to the course date, no fee will be charged.

2. If you do not attend a course, and have not previously informed us, the full course fee remains payable. 

3. Company Bookings - If we have issued an invoice for your training and you cancel your course within 14 working days - The invoice will remain payable. (If you have been invoiced for the training but you have not sent a completed booking form back to Portull, the invoice amount will still remain payable). 

4. Private Bookings - All deposits are non refundable. If you make a deposit payment or payment in full and you do not attend your course/cancel your course less than 14 working days of the first day of the course, your payment will be forfeited.

We reserve the right to cancel any course if there are insufficient numbers to run a viable course. In these circumstances, you will be given as much notice as possible and given the option to transfer to another course date, or a full refund of any fees paid. 

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